Frequently Asked Questions

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What is Siesta?

Siesta is a brand dedicated to introducing innovative products to sleep, the most important yet arguably most neglected part of our lives.

Despite spending 1/3 of our lives asleep, the sleep industry has not seen any major revolution- in fact, the pillows we use today are the same design as they were in the 1800s.

Can you imagine still using medicine from 200 years ago? Or travelling to work in a horse carriage? In a society of ever-growing technological advancements, it's a shame that sleep has been brushed under the carpet when it comes to innovation.

Siesta has stepped in to fill in this gap and make innovation of sleep affordable and accessible to all. Invest in your sleep with Siesta today, and introduce yourself to comfort like never before.

What makes Siesta's orthopedic pillows so special?

Our pillows have been ergonomically designed with grooves and bends that cradle your neck and shoulders, allowing you to experience painless sleep.

Keeping your body posture aligned during sleep relieves and minimises stress on your nerves, muscles and pressure points, allowing you to feel painless, blissful and truly rested. Correct posture also ensures our airducts remain open for healthy breathing, bringing an end to snoring.

Where can I track my order?

You can track your orders on our Track Your Order page. Please have your Order ID or Track Number to hand.

Do you offer free shipping?

Yes, we offer free shipping. We also have the option of Prioritised Insured Shipping, which ensures a safer and more secure delivery process. You can opt into this at checkout.

Where do you ship to?

We offer free delivery to the following countries: United Kingdom, United States, Canada, Australia & New Zealand.

When will I receive my order?

We aim to deliver your orders within 7 business days. Please note the order processing time may take up to 3-5 days. However, you can rest assured that we are committed to delivering your items as soon as possible.

You can use our Track Your Order page to stay up to date on your delivery.

I have a discount code. Where can I redeem it?

Lucky you, you've secured yourself a highly sought-after Siesta discount code! You can apply it at checkout and enjoy your price reduction.

Where are Siesta products made?

Our products are designed and tested in the UK, and eventually manufactured in China.

The Siesta team in China are the best at what they do, consistently providing us with high quality products that adhere to our very specific needs, helping us maximise customer satisfaction.

How can I update or cancel my order?

Any queries or requests you have regarding your product after it has been placed can be resolved by one of our team members. Contact us via email at support@siestarest.com and we will get back to you.

Please note that we try to minimise the order processing time to help with faster shipping times, so although we will try our best to make the necessary changes to your order, we cannot guarantee this.

My product arrived damaged. What can I do?

We're sorry to hear that your product has arrived in worse condition that we sent it off in. Sometimes accidents can happen during transit which are inevitable.

Contact us at support@siestarest.com and we will help resolve your case.

What's your return policy?

If you're unhappy with your product, you can request a return and refund within 14 days of placing your order. For more detailed information view our Refunds & Returns Policy page.

Anymore questions? Fill in this form and we'll get back to you via email.

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